Questions about your plan, the Growth Plan or your account. Add your Instagram handle to speed things up.
Get in touch.
Email support@ascendviral.com. On the Growth and Viral plans, you can also message your growth team from Messages.
Quick answers.
Something else? Visit the help center.
How do I cancel my Ascend plan?
In the Ascend app, go to Settings. You keep your plan until the end of your billing month, then move to Free. Your chats and saved Reels stay.
Can I get a refund?
If something went wrong with an Ascend charge, message us within 14 days of the charge and we’ll make it right.
How do I delete my account or get a copy of my data?
In the Ascend app, go to Settings, then Privacy, and send a request under “Data export or deletion”. Our team handles it and emails you when it’s done.
One of my Reels is on your site. Can you take it down?
Yes. Email support@ascendviral.com with the link and we’ll remove it.
How do I keep my account out of Ascend’s rankings?
If you use Ascend, turn on “Hide me from discovery” in Settings. It works once your Instagram is linked with the DM code. If you don’t use Ascend, email us your Instagram handle and ask to be left out.
Where do I log in?
At app.ascend.so, with your email. Ascend Viral members log in there too.
Company details.
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Mailing address
Ascend Viral LLC
30 N Gould St #33039
Sheridan, WY 82801
USA -
Legal
Terms, privacy policy and disclaimer.
Read the privacy policy -
Help center
Answers about plans, credits, the Growth Plan and results.
Visit the help center